The Maru Voice (the "Community") and the www.maruvoice.ca website (the "Website") are operated by Maru Group Canada Inc. ("MARU" or "we"). By joining the Community and becoming a Community member (a "Member") or by using the Website, you agree to be bound by the following terms & conditions (the "Terms"):
In order to receive invitations to participate in Community surveys you must first register as a Member of the Community by providing us with accurate, complete and updated registration information as required by the profiling survey. The profiling survey will ask you questions about your residence, age, your habits and attitudes, family status, gender, education level and so on.
To ensure the integrity of the Community, you may not (i) activate or use more than one Member profile account; (ii) use a name subject to rights of another person without authorization from that person; (iii) use a false or misleading name, address, or email address to activate or use an account; or (iv) provide any false or misleading information. If we have reason to believe that you have violated any of these provisions, we reserve the right to suspend or terminate your access to use of and/or participation in the Community.
You are responsible for all usage or activity on your account, including use of the account by any third party (which is prohibited), whether or not such use is authorized by you or is the result of you authorizing a third party to use your username and password.
Membership in the Community is open only to residents of Canada 18 years of age or older. Employees of MARU, its subsidiaries and affiliates, and members of their immediate family are not eligible to participate.
At any time, you may update your email address and/or other registration information by visiting the Update Profile section of the Website and entering the information requested. You may also terminate your participation at any time by clicking on the “Unsubscribe” link at the bottom of all our communications or by sending an email with the subject line "remove me" to firstname.lastname@example.org
As a Member, you must be willing to participate in at least one survey per quarter (3 months). Your participation is completely voluntary, and there is no obligation for you to participate in every survey we conduct. However, we reserve the right to terminate your account (including cancelling the points in your account) if you do not complete a survey for more than 3 consecutive months.
Members are invited to participate in surveys based on demographic information or randomly, depending on the survey criteria. We do not guarantee any minimum number of surveys and you acknowledge and agree that we are under no obligation to provide you with a particular number of opportunities to participate in surveys.
Points & Redemption
As a reward for completing surveys, you will receive "points" which will be posted to your account within 60 days of the completion of a survey. The number of points received for each survey may vary and will be announced prior to each survey - not all surveys qualify for points.
From time to time we may offer contests, with prizes to randomly selected Members, rather than points (in which cases we will clearly identify invitations that provide entry to contests and provide a direct link to the related contest rules and regulations).
Once your account has a minimum balance of at least 5000 points, you may redeem the points in 5000 point increments by visiting the Website and clicking on 'Redeem Now’. Points may be redeemed:
• for a Paypal transfer,
• Virtual & Physical Visa,
• many other gift card options,
These options are subject to change at any time.
MARU is not responsible for changes to or discontinuance of any third party programs or rewards earned through your participation in the Community. You are responsible for assessing any tax implications that may arise through the point program and for the payment of any applicable taxes. Redeeming points in amounts less than 5000 points is not permitted. Once you redeem points, the number of points redeemed will be deducted from your account.
Rules governing the method for earning points when a Member participates in special promotions are subject to the specific terms and conditions of the particular promotion, as specified in the terms and conditions for any such promotion.
We reserve the right at any time to suspend, terminate, revalue or modify, without liability or the provision of advance notice to Members, all or part of the points value structure and offers. We further reserve the right to adjudicate all point discrepancies in our sole discretion, and you agree to abide with any such adjudication. We reserve the right to change the points value structure or other incentives within the recruitment for a study. In the event the point program is terminated, Members will be notified and given at least 2 months in which to redeem their points (above the 5000 point threshold) in accordance with these Terms.
The points are not considered to be property and, as such, may not be sold, transferred, pooled or assigned to or with any other person or account under any circumstances. Points have no monetary value and cannot be used for any purpose other than redeeming them in accordance with these Terms.
We take reasonable care to ensure points are accurately deposited in Members’ accounts, however you are responsible for ensuring that your account balance is accurate and we will not be held liable for any errors or omissions concerning points.
BY UTILIZING THE POINT PROGRAM, YOU ACKNOWLEDGE AND AGREE THAT MARU IS NOT A BANK OR ANY OTHER KIND OR FORM OF FINANCIAL INSTITUTION AND THAT MARU DOES NOT MAINTAIN YOUR ACCOUNT FOR ANY PURPOSE OTHER THAN THOSE SPECIFIED HEREIN. YOU FURTHER AGREE THAT THE "POINTS" CREDITED TO YOUR ACCOUNT ARE NOT ACTUAL CASH DEPOSITS AND ARE ONLY ACCOUNT ENTRIES THAT ENTITLE YOU TO REDEEM THE AMOUNT OF THE CREDITED POINTS IF YOU REDEEM THEM IN ACCORDANCE WITH THESE TERMS. YOU FURTHER AGREE THAT YOU MAY ONLY REDEEM THE AMOUNTS IN YOUR ACCOUNT IN THE MANNER AND ACCORDING TO THE PROCEDURES DESCRIBED IN THESE TERMS AND CONDITIONS, WHICH WE MAY AMEND FROM TIME TO TIME IN OUR SOLE DISCRETION.
You agree not to abuse the Community by conduct which is detrimental to our interests, including without limitation attempting to accumulate points or redeem points in a manner that is in breach of or inconsistent with these Terms. Without limiting the foregoing, you may not: (a) activate or use more than one account; (b) use an automated system, device or program or other similar method to accumulate points; (c) manipulate or interfere with the Community or any affiliated program in any way to wrongly accumulate or redeem points; (d) present false or misleading information to us; (e) use or redeem points which are obtained in violation of these Terms or which are erroneously credited to your account; or (f) assist another individual or entity in conducting fraudulent, abusive, manipulative or illegal activity. Any Member suspected of engaging in any fraudulent, abusive, manipulative or illegal activity may have their account terminated and all pointss cancelled in our sole discretion, and the Member may be referred to appropriate law enforcement agencies if such action is deemed warranted.
You are responsible for ensuring that any material you provide to the Website or post on a bulletin board or forum or elsewhere, including but not limited to text, photographs and sound, does not violate the copyright, trademark, trade secret or any other personal or proprietary rights of any third party or is posted with the permission of the owner(s) of such rights.
Any responses or material you provide on the Website becomes our property and we are free to use such information, including ideas, photographs, text and video, in any way we see fit, including for commercial purposes without any further consent from you and you agree to cooperate with us, including signing any supporting documentation we reasonably require, confirming our unqualified ownership therein, including copyright ownership and your waiver of any applicable moral rights.
Content of the surveys and information provided to you is proprietary and should not be published, copied or reproduced in whole or in part without our prior written consent. From time to time, on the Website or in the Community, we may provide you with information that is confidential or not generally known to the general public. Such information will be considered confidential and you will be asked not to share or use the information in any way other than as set out for Community purposes. Breach of this obligation will result in you forfeiting your accumulated point balance and you may be liable for monetary damage to MARU or our clients caused as a result of your breach.
We do not endorse, support, sanction, encourage, verify, or agree with the comments, opinions, or statements posted on forums, blogs or otherwise contained in the Website. Any information or material placed online, including advice and opinions, are the views and responsibility of those who post the statements and do not necessarily represent the views of MARU and you agree that we are not responsible, and shall have no liability to you, with respect to any information or materials posted by others.
You acknowledge and agree that we are not responsible or liable for any agreements between you and any of our affiliated companies or third party service providers with regard to items or services you received as a result of redemption of points, or your participation in third-party promotions and/or other activities.
These Terms are governed by the laws of the Province of British Columbia and you agree to submit to the jurisdiction of the courts located in the city of Vancouver in respect of any disputes that may arise in connection herewith.
A waiver by us of any breach by you of any of the provisions of these Terms or our acquiescence to any act (whether by commission or omission) which but for such acquiescence would be a breach as aforesaid shall not constitute a general waiver of such provision or of any subsequent act contrary thereto.
The Website may contain links to, or information about, other websites, products or services. We do not make any representation or warranty about any such third-party information and nothing on the Website should be construed as an endorsement of such third-party information unless otherwise explicitly stated.
We have no control over the Internet and cannot prevent the interception of messages by unauthorized parties or guarantee that such unauthorized parties may not be able to decrypt encrypted messages.
We are not responsible for unavailable network connections; failed, incomplete, garbled or delayed computer transmissions; online failures; hardware, software or other technical malfunctions or disturbances; or any other communications failures or circumstances affecting, disrupting or corrupting the Community in any manner including without limitation, receipt of redemption requests, your ability to participate in the Community, or posting of points to your account. We are also not responsible for any damage to your computer occasioned by participation in the Community or downloading of any information necessary to participate in the Community.
THE WEBSITE AND THE COMMUNITY, INCLUDING ALL CONTENT OR SERVICES MADE AVAILABLE THEREON OR ACCESSED THERETHROUGH, ARE PROVIDED "AS IS." WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER FOR THE CONTENT ON THE WEBSITE OR IN THE COMMUNITY.
Further, we disclaim any express or implied warranties, including, without limitation, non-infringement, title merchantability or fitness for a particular purpose. We do not warrant that the functions contained in the Website or Community or any materials or content contained therein will be uninterrupted or error free, that defects will be corrected, or that the Website or the Community will be corrected, or will be free of viruses or other harmful components. In no event will we be liable under any theory of tort, contract, strict liability or other legal or equitable theory for any lost profits, lost data, lost opportunities, costs of cover exemplary, punitive, personal injury/wrongful death, special incidental, indirect or other consequential damages, each of which is hereby excluded by agreement of the parties regardless of whether or not either party has been advised of the possibility of such damages.
WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO MODIFY ANY PART OF THESE TERMS, INCLUDING THE AWARDING AND REDEMPTION OF POINTS, AT ANY TIME BY CHANGING THESE TERMS OR RELATED INFORMATION ON OUR WEBSITE.
We may, in our sole discretion, terminate or suspend any Member's access to all or part of the Community and the Website including the cancellation of some or all of the Member's accumulated points for any reason, including, without limitation, breach of these Terms, or taking actions that are inconsistent with the intent of these Terms. We will be the sole determiner in cases of suspected abuse, fraud, or breach of these Terms. Any decision we make relating to termination or suspension of any Member's account (including the cancellation of points) shall be final and binding. We shall not be liable to you or any third-party for any termination of your access to the Community or termination of your points account.
We may also terminate any Member's account in our sole discretion and without prior notice if a Member has failed to complete a survey for a period of more than three (3) months. When a Member's account has been so terminated, all points earned shall be forfeited.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT NEITHER MARU NOR ANY OF OUR AGENTS WILL BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER DAMAGES OR FOR LOST PROFITS, LOSS OF PRIVACY, SECURITY OF DATA, FAILURE TO MEET ANY DUTY OR ANY OTHER DAMAGES WHATSOVER THAT ARISE OUT OF OR ARE RELATED TO ANY BREACH OF ANY APSECT OF THESE TERMS OR YOUR USE OF THE WEBSITE OR PARTICIPATION IN THE COMMUNITY AND IN NO EVENT SHALL THE LIABILITY OF MARU OR OUR AGENTS EXCEED THE ACTUAL RETAIL VALUE OF AN APPLICABLE REWARD AT ISSUE OR THE UNUSED VALUE OF ANY POINTS YOU HAVE ACCUMULATED.
You agree to indemnify, defend and hold harmless MARU, its employees, directors, officers, agents and representatives from and against any and all third party claims, demands, liabilities, costs or expenses whatsoever, including attorney’s fees, arising from or related to any breach by you of any of the Terms or applicable laws, or in any other way arising out of your use of the Website, the Community or any content contained therein.
All information posted on the Website, including these Terms, is subject to change without notice. Your continued use of the Website after such changes is deemed to be your acceptance of such changes so please check the Terms regularly. If any changes are made to these Terms, MARU will revise the "Last Updated" date that is indicated on the Terms.
Last Updated: May 1, 2018